Return & Refund Policy
We want you to love our products and enjoy your shopping experience with us. In this page, you will find details on how to return or exchange your purchases made online.
RETURN AND REFUND POLICY AND INSTRUCTIONS
- Items must be returned within 7 days of purchase.
- Invoice number and details must be emailed to firstname.lastname@example.org or presented upon physical return.
- Return of faulty items must include its original packaging.
- Not applicable for equipment that turned faulty due to wear and tear or misuse by users.
- You are responsible for any costs associated with returning the item to us.
FAULTY ITEMS RETURNS/EXCHANGE
Product return via mail:
- Step 1:Email us at email@example.com with your invoice number and details. Do indicate if you would like to have the faulty items refunded or exchanged.
- Step 2: Arrange for delivery to the following address: 20 Sin Ming Lane, Midview City #01-57 Singapore 573968
- Step 3: We will send a follow up email upon receiving the product to confirm the exchange/refund. Exchange- Products that are checked to be faulty and are in the condition where is irreparable, will be exchanged with a new set and mailed out. Refund– Details of refund process will be provided in the follow up email.
Product return via physical drop off at F1 Recreation:
- Step 1: Email us at firstname.lastname@example.org with your invoice number and details.
- Step 2: Head down to the following address: 20 Sin Ming Lane, Midview City #01-57 Singapore 573968 Opening hours: Monday – Thursday: 10am – 6pm Friday – Saturday: 10am – 7pm
- Step 3: Exchange- Products that are checked to be faulty and are in the condition where is irreparable, will be exchanged with a new set. Refund– Refund will be processed by attending personnel.
SHIPPING COSTS IN RELATION TO FAULTY ITEMS RETURNS/EXCHANGE
- Shipping costs can only be refunded on faulty items that have been purchased individually.
- Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
- Shipping cost of exchanged items will be beared by F1 Recreation Pte Ltd.
- If you request for a refund, the purchase price (excluding delivery charges for online) will be refunded to you once we receive the returned item and confirm that the product meets the conditions above.
MalaysiaNo.1, Jalan TP3/2, Taman Perindustrian Sime UEP,
47620 UEP Subang Jaya, Selangor, Malaysia
Telephone: +60 03 8081 1228
SingaporeF1 Recreation Pte Ltd
20 Sin Ming Lane #01-57/58/59
Mid View City
Telephone: +65 6846 7666